Privacy Policy

1. Information we collect

Information you give us. When you complete a form on the Site, we collect what you enter, which may include your name, email address, organization, job title, city or airport, the type of experience or program you're interested in, your message, and whether you'd like to receive updates from us.

Information collected automatically. When you visit the Site, we and our service providers may collect technical information such as your browser type, device type, pages visited, referring website, approximate location (city or country, based on IP address) and the date and time of your visit. We collect this through cookies and similar technologies (see Section 5).

Information from booking partners. If you book a session, you do so on our booking partner's platform (currently Fresha), under that platform's terms and privacy policy. We may receive your booking details from that platform so we can deliver your session.

We do not ask for, and ask you not to send us, sensitive information such as health or medical details through the Site.

2. How we use information

• To respond to your request for an experience, demonstration, pilot or membership information
• To schedule and deliver sessions, activations and programs
• To send updates about WaveLab, only if you've opted in; you can unsubscribe at any time
• To understand how the Site is used and improve it
• To keep the Site secure and prevent spam or misuse
• To comply with legal obligations

3. How we share information

We do not sell your personal information. We share it only with:

• Service providers that help us run our business, such as our customer relationship management provider (HubSpot), website hosting provider (Lovable), analytics provider (Google Analytics) and booking platform (Fresha). They may use your information only to provide services to us.
• Our technology partner, Shiftwave (Cofactor Systems, Inc.), only where needed to deliver or support a session or program you've requested.
• Legal and safety reasons, when required by law or to protect the rights, property or safety of WaveLab, our guests or others.
• Business transfers, if WaveLab is involved in a merger, acquisition or sale of assets.

4. How long we keep information

We keep form submissions and contact details for as long as needed to respond to you and maintain our business relationship, and then for a reasonable period for record-keeping, unless you ask us to delete them sooner.

5. Cookies and analytics

The Site uses cookies and similar technologies to remember preferences and measure how visitors use the Site, including through Google Analytics. You can block or delete cookies in your browser settings; the Site will still work. You can also opt out of Google Analytics with Google's browser add-on.

6. Your choices and rights

• Marketing emails: use the unsubscribe link in any email, or contact us.
• Access, correction and deletion: you can ask us what personal information we hold about you, and ask us to correct or delete it.
• State privacy rights: depending on where you live, you may have additional rights under state law, such as the right to opt out of certain processing. We will honor requests as required by applicable law.

To make a request, email info@wavelabrecovery.com. We may need to verify your identity before acting on it.

7. Security

We use reasonable administrative, technical and physical measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children

The Site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

9. Links to other sites

The Site links to other websites and services, such as our booking platform and Shiftwave. Their privacy practices are governed by their own policies.

10. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date.

11. Contact us

WaveLab Recovery, LLC · info@wavelabrecovery.com